The main features of QMS are:
The personnel system manages the personal details of the employees of a company, of a branch, of a department, or of a position. It manages details like Career History, Salary History, Academic Qualifications, Language Skills, Annual and other Leave, Bonuses and Training History. QMS includes very powerful reporting capabilities with a large collection of available reports.
This module keeps track of the employee’s arrival and departure activities. The reports include Daily Check-In / Check-Out times, totals of Working Hours, Overtime Hours and Delay Hours, for each employee. It lists also the total hours per Department or per Branch. It shows real time which employees are currently in-house or on the road, on leave or on Travel. The times are registered by keying a code, by the use of an access card or with fingertip recognition. The QMS interconnects with a number of Payroll Systems of the market.
An easy to use reporting system for the incoming and outgoing phone calls of a company. The Call Manager connects to the phone system of the company. It offers many reports like: Total duration of calls, Total number of calls, Total Outgoing calls and Total Incoming calls, by extension, by employee, by department or by customer, as well as on Missed calls. The reports can be presented in graphical as well as tabular form.
Manages all types of tasks originating from customer or internally, like Customer Requests, Pending Tasks, Complaints, etc. It manages prioritization of the tasks and includes information like: task requirements, person assigned the task, time needed to complete, current status, completion date and delivery date. The user can attach documents with screen shots. This subsystem also provides a number of predefined reports.
This module provides a list of all the company’s debtors and their balances to date. A call history is kept regarding all calls made in order to collect any outstanding debts, as well as emails and faxes that have been sent and monies collected per period. The system allows the setup of appointments and alerts and synchronizes with the MS Outlook calendar. Through the Bulk Communications module the system can communicate with the debtors using fax, SMS,Emails and/or regular mail.
This module records all the necessary information and personal details relating to prospect customers, as well as the products of interest and the offers made to them. The system allows the setup of appointments and alerts and synchronizes with the MS Outlook calendar. Through the Bulk Communications module the system can communicate with the debtors using fax, SMS, Emails and/or regular mail.
This module keeps track of all pending calls, completed calls and requests received from customers as well as all support actions done for them. The incoming calls are recorded in the system and are assigned to departments or employees for further handling. The employee in priority order answers and handles the calls. On completion of the call the employee can record in the system comments. The system can produce reports like, calls history from the customer, duration from the time the call was submitted to the time it was handled.
The Services module will help save time and effort, help reduce costs and improve the speed of the servicing process This module allows the recording of services visitations with complete documentation of the visit and services, with time diagrams of reception and completion of the services request and of the costs of the services. The Services module allows viewing of all pending or completed service requests and also allows the sending of emails to the customer detailing the problem, including the service request number and expected date of completion. It also provides complete service history reporting.
The RMA module will help save time and effort, help reduce costs and improve the speed of the RMA process. This module allows the recording of the RMA requests with complete documentation of the request, with time diagrams of reception and completion of the RMA as well as the costs for the service. The RMA module allows viewing of all pending or completed RMA’s, it allows quick search for the product with serial number or barcode and also allows the sending of emails to the customer detailing the problem, including the RMA number and expected date of completion. It also provides complete RMA history reporting.
The Maintenance module enables after sales support allowing the company to monitor and control the Maintenance agreements. The system maintains detailed information for each contract including expiry dates, next maintenance period, maintenance charges, product information, associated Branch and contact person. Customers are categorized three categories: Those having maintenance contracts, those not having maintenance contracts and those under warranty. The system generates maintenance contracts from pro-forma invoices and automatically sends Invoices and maintenance contracts via fax or email.
The system provides mass communication capability with the customers, suppliers and prospects via Fax, SMS, Email and/or regular Post.